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Terms of Service

This Rapidproxy Terms of Service Agreement (the "Agreement") governs the contractual relationship between Rapidproxy as a service provider and any natural or legal person as a service user.

1. General Provisions and Definitions

1.1 Rapidproxy (RAPID TERMINAL UK NETWORK LIMITED) is a legal entity incorporated in Churchill House 142-146 Old Street London United Kingdom EC1V 9BW. The Company is acting as the main service provider under this Agreement.

1.1.1 The Company may engage other entities (such as group companies or third-party service providers) to ensure proper provision of services to clients. In such cases, Rapidproxy remains the main service provider.

1.2 Any individual or legal entity using the Company’s services/systems is considered a client of the Company under this Agreement (the "Client" / "You"). The Client can be either a natural person or a legal entity represented by a natural person.

1.2.1 The Company offers services only to natural persons of legal age. As a user of the Company’s services, you are responsible for ensuring that you meet the legal age requirements for using the Company’s services.

1.2.2 The Company offers services only to duly established legal entities. As a representative of a legal entity, you are responsible for ensuring you have the necessary authorization to use the services.

1.3 The Company provides multiple IP address proxy infrastructure solutions, including IP addresses for Clients to connect to the internet, as well as access to the Company’s data gathering and proxy management solutions (the "Services"). These services can be accessed and used via the website www.rapidproxy.io (the "System").

1.3.1 The full list of Services is available on the System.

1.3.2 The Company reserves the right to change the list of Services at any time without prior notification to the Client.

1.3.3 The Client is entitled to use the services for which the Client has made full payment, only for the period for which the service has been paid.

1.3.4 The Company’s Services and System are available globally, though certain areas may have restrictions due to regulatory constraints. The Client is responsible for ensuring that accessing the System and using the Services is legal in their location.

1.4 By creating an account within the System and ordering/purchasing/using the Services, you agree to this Agreement and any other applicable rules governing the Services/System. By using the Services/System, you confirm that you have read this Agreement and understand that you have entered into a legally binding contract with the Company.

1.5 This Agreement becomes effective when you sign up within the System by creating an account as outlined in Clause 2. The terms of this Agreement apply to all uses of the System, even before or without signing up, including but not limited to, the Privacy Policy and Acceptable Use Policy.

1.6 You can contact the Company via the popup chat box in the System, the “About us” section, or by sending an email to contact@rapidproxy.io. For matters related to this Agreement, we recommend contacting the Company via email.

1.7 The Company reserves the right to modify and/or update the Agreement at any time without prior notice. Continued use of the Services by the Client is considered acceptance of the most recent version of the Agreement. Clients should regularly check and review the Agreement.

1.8 By agreeing to this Agreement, you acknowledge and agree that the Company may process your personal data without consent when necessary for the performance of the Agreement. By creating an account as outlined in Clause 2, you consent to the processing of your personal data for direct marketing and advertising purposes.

1.9 If you disagree with the terms of this Agreement in any way, you must not use or must immediately cease using the System or any part of it, including its features and functionalities.

2. Creating an Account

2.1 To use the Services, you must register within the System by completing the registration form and providing necessary information/confirmations. The registration form is available at https://dashboard.rapidproxy.io/register/. Once completed, you will be able to access your user account (the "Account").

2.2 By using the System, the Client agrees to allow cookies by customizing preferences or accepting all cookies. The Client must read and accept the terms and conditions applicable to cookies used by the Company for proper service provision and System usage.

2.3 When filling out the registration form, the Client must provide:

Personal information of the Client or its representative

Company name, if the Client is a legal entity

A valid email address

A valid phone number

Country of residence

A unique password created by the Client

Requirements for the Service (expected number of IPs per month, type of purchase, etc.)

Confirmation that the Client agrees to the Agreement and Privacy Policy of the Company

Confirmation that the Client/its representative is a natural person

2.4 The Client must accept the Agreement, Privacy Policy, and any other governing rules of the Services/System. To ensure proper service provision, the Company may ask for identity verification or other information (e.g., verifying a mobile number). All verifications will be conducted in accordance with the Privacy Policy.

2.5 The Client may be asked to complete a CAPTCHA test to verify that they are not a robot during registration, login, or when confirming orders/payments/withdrawals.

2.6 The Client must complete the email verification step by clicking on the activation link sent to the registered email.

2.7 The Company has the right to modify the list of required information for account creation, adding or removing data as necessary.

2.8 The Client must provide payment details to complete the order for Services.

2.9 The Company may request the Client to resubmit or update any data needed for account creation or service ordering. These requests may be made periodically or on an ad-hoc basis.

2.10 By creating an account, the Client declares that the information provided is true, complete, valid, and up-to-date, and that the Client is the legitimate owner of the resources indicated.

2.10.1 By creating an account, you consent to the use of your contact information for direct marketing, advertising, and other electronic communication from the Company.

2.10.2 If you disagree with providing consent or wish to withdraw your consent, you can:

Not complete account creation, or After account creation, withdraw consent by clicking the "Unsubscribe" button in any email from the Company.

2.11 Accounts may be created for personal or business use by a natural person or a legal entity. The Client must not share login credentials with third parties.

2.12 The Company recommends using two-factor authentication (2FA) for security.

3. Suspension of Services and Account Access

3.1 The Company reserves the right to suspend Services or remove account access if the account holder does not match the account owner or if there are discrepancies in the provided information.

3.2 Access may be suspended or removed, and Services may be restricted if the Client:

Breaches material obligations of this Agreement, such as failing to pay for Services.

Is underage or not properly authorized.

Uses Services from a restricted location.

Violates the Acceptable Use Policy.

Violates the Affiliate program rules.

Poses security, reputational, financial, or other risks to the Company.

Acts in violation of any law or regulation.

3.3 In case of suspension, the Company will notify the Client via email, explaining the reason for suspension, the term (if applicable), and any actions required for reinstatement.

3.4 If the violation can be rectified, the Company will allow the Client a reasonable time to correct the issue.

3.5 If there is suspicion of legal violations, the Company may contact law enforcement and, if the suspicion is confirmed, ban the Client from using the Services permanently or for a specified period.

4. License to Access and Use the System

4.1 The Company grants you a non-exclusive, limited, non-transferable, and revocable license to use the Company’s materials only in connection with your use of the System and Services. The scope and duration of this license are tied to the Services ordered and paid for by the Client.

4.2 The System is intended for personal or legitimate commercial use, and only for lawful purposes.

4.3 The Client acknowledges the Company’s intellectual property rights and agrees not to violate them.

4.4 The Company reserves the right to cease supporting parts of the System at any time, which may suspend the Client’s access.

4.5 The Client agrees not to replicate, resell, or exploit the materials on the System for commercial purposes without permission.

5. Risks

5.1 The Client acknowledges and accepts the risks involved in using the System and Services, including potential software vulnerabilities, regulatory changes, and security threats.

6. Payments and Refunds

6.1 Services may be available for a fee or on a free trial basis for a limited time. The Company reserves the right to unilaterally determine the pricing, duration of pricing validity, applicable promotions, discounts, and other rules concerning payment for Services at its discretion.

6.2 The most up-to-date list of applicable prices for each category of services is available on the System at https://www.rapidproxy.io.

6.3 Prices and the scope of services may be modified by the Company without prior notice. Clients are advised to check the System regularly for the current prices and features of each service before placing an order.

6.4 If you are using services on a free-trial basis, after the trial period ends, your right to use the services will be suspended until payment is made for continued access.

6.5 The Client can use the “User balance” feature within the System to cover payments for services. The Company is continuously seeking more convenient payment options and expanding available methods for depositing funds into the "User balance." A current list of available deposit methods can be found in the "Deposit" section of the System.

6.6 The Client can choose subscription payments based on a schedule (where payments are automatically processed according to a time period) or on a usage-based model (where payments are made based on the amount of proxy/GB used). The applicable payment method will be determined by the Company and specified in the service description for the service ordered with a subscription payment option. In all cases, the Client must indicate their preference for a subscription payment method, and has the right to revoke this option according to the rules applicable to the respective order. The Client must ensure that the payment details provided to the Company are valid and that there are sufficient funds for the entire period of the subscription.

6.7 Most of the services offered by the Company are based on:

6.7.1 Used proxy/GB basis: The fee is calculated based on the number of proxies ordered or GB used by the Client.

6.7.2 One-time order basis: This provides the right to use a particular service for a one-time payment over a fixed period.

6.7.3 Monthly subscription basis: The Client is required to pay a fixed monthly fee for continued access to the service for the agreed-upon period.

6.8 The actual fee calculation, payment method, service duration, and billing frequency are detailed in the System and confirmed by the Client upon order confirmation.

6.9 Subscription fees, as well as fees for continuous services, are non-cancelable and non-refundable.

6.9.1 Exception to Clause 6.9: If a service is inactive or defective within the first 24 hours of purchase due to reasons not caused by your actions (for example, a technical failure in the System), and the Company is unable to resolve the issue within the same 24-hour period, you are entitled to a full refund for the defective service, provided you contact the Company with proof of the defect. Any issues must be reported to the Company as soon as possible, and all supporting evidence must be provided. If you contact the Company after the 24-hour period, it will be assumed that the services purchased were free of defects and you have accepted the service as satisfactory in quality.

6.10 Fees for services are indicated net of any applicable withholding taxes or other taxes. The Client is responsible for paying any applicable taxes, levies, duties, or fees.

6.11 The Client warrants that the payment information provided belongs to the Client or that the Client has the right to use it for the purposes indicated in this Agreement. The Client must keep payment information up to date.

6.12 Any claims regarding service fees or amounts charged must be submitted in writing no later than 3 months after the fee was charged or applied.

6.13 Transactions may be processed through various payment providers or managed by third-party service providers. The Company currently uses services from the following providers: Bitlocus (provided by Bitlocus LT, UAB), Simoresta (provided by Simoresta, UAB), CoinGate (provided by Decentralized, UAB), Paddle (provided by Paddle.com Market Ltd.), and Stripe (provided by Stripe, Inc.).

7. Affiliate program and reselling of Services

7.1 The Company offers participation in its Affiliate Program. The latest and most up-to-date information regarding the Affiliate Program can be found at https://www.rapidproxy.io/affiliate-program/ and in the "Affiliate" section, which is accessible when logged into your Client account.

7.2 By participating in the Affiliate Program, you acknowledge and understand that affiliate marketing is a process by which an affiliate earns a commission for marketing another person’s or company’s products. You confirm that, by participating in the Company’s Affiliate Program, you will be considered an affiliate, and you will be marketing the Company's Services/System.

7.3 The main goal of the Affiliate Program is to promote the System/Services and attract new users (the “New users”) to the Services.

7.4 While logged into your account, you can copy a default affiliate link, create a custom affiliate link, or copy an affiliate banner from the “Affiliate” section.

7.4.1 The default affiliate link is automatically generated.

7.4.2 A custom affiliate link can be created using a custom name chosen by you. The length of the custom name may be limited as indicated in the “Affiliate” section. Your custom name must not violate any applicable laws, rules, or other parties' intellectual property rights, nor should it breach generally accepted standards of good morals.

7.4.3 Affiliate banners are automatically generated, and you can choose from various sizes and types as specified in the “Affiliate” section.

7.4.4 The Company may provide additional materials or data, either specifically generated for you or as general marketing materials. You must always use such materials in accordance with the Company’s instructions.

7.4.5 The Company reserves the right to modify or remove any options mentioned in Clauses

7.4.1-7.4.4, as well as add new options at its sole discretion without prior notice. You should always check for the most current options before using any Affiliate Program materials.

7.5 As a participant in the Affiliate Program, you may use affiliate links, banners, and other affiliate materials for promotional purposes. You can share and publish these materials to attract New users, while ensuring that you adhere to the rules outlined in this Agreement and the System.

7.5.1 You acknowledge that you are solely responsible for how you use affiliate materials. The Company does not control your actions, and therefore is not liable for any consequences resulting from how you use these materials.

7.5.2 You must ensure that any sharing or publishing of affiliate materials complies with applicable laws, rules, and generally accepted moral standards, and does not infringe on the rights of others. You are prohibited from sharing or publishing affiliate materials on paid channels unless otherwise agreed with the Company.

7.5.3 The Company emphasizes that fair marketing practices and competition are key priorities. You should always ensure your actions align with these principles.

7.5.4 The following actions are strictly prohibited and will constitute a material breach of the Agreement. This list is not exhaustive but includes some of the most common unfair and prohibited practices:

7.5.4.1 Using fraudulent methods to gain material benefit, such as using stolen credit cards to generate revenue.

7.5.4.2 Bidding on the Rapidproxy trademark in paid search advertising.

7.5.4.3 Using affiliate materials in communication channels of the Company's competitors (e.g., Reddit, Discord, forums).

7.5.4.4 Engaging in unfair, aggressive, or misleading practices, including but not limited to creating fake accounts, spamming, bullying users into using the Services, pressuring with false “limited-time offer” campaigns, or providing false or incomplete information.

7.5.4.5 Providing false information about fees, promotions, discounts, or features of the Services, or falsely offering prizes or gifts.

7.5.4.6 Representing yourself as a representative of the Company.

7.5.4.7 Engaging children, or encouraging them to promote the Services in any manner, such as sharing affiliate materials or asking their parents or guardians to order services on their behalf.

7.5.4.8 Using deceptive design patterns, such as fake countdown timers, to pressure users into taking certain actions.

7.5.4.9 Hiding affiliate materials that are not genuinely intended to attract New users (e.g., embedding affiliate material within a game to make it appear as part of the game).

7.5.4.10 Creating fake consumer reviews or misrepresenting any benefits that are legally available.

7.5.4.11 Creating pyramid schemes.

7.6 Any illegal or fraudulent activity, including attempts to gain material or monetary benefit through deceptive methods, will result in a material breach of the Agreement. The Company may report such activity to law enforcement and impose a lifetime ban on using the Services.

7.7 Clients participating in the Affiliate Program are entitled to a reward at the Company’s discretion. The most common reward is a percentage of each New user’s order amount. Always check the current rules regarding the Affiliate Program and possible rewards before participating.

7.8 You will be eligible to receive rewards only for New user orders when the New user is a natural person or legal entity that is not already a user of the System, and has not been a user for more than 24 months. Additionally, the New user must complete an order and pay in full.

7.9 You may withdraw your earned rewards/commissions via the “Withdrawals” section in the System while logged into your account. All rules regarding withdrawals, including limits, available currencies, etc., are published in the "Affiliate" section. Always check the applicable rules before initiating a withdrawal.

7.10 The System allows you to view the following information:

Total reward (commission) amount.

Unpaid reward (commission) amount.

Breakdown of rewards (e.g., daily, weekly).

Total number of New users linked to your account in the Affiliate Program.

Clicks and earnings statistics.

7.11 The Company reserves the right to change the dashboard and data displayed to the Client participating in the Affiliate Program at its discretion without prior notice.

7.12 In case of a violation of the Agreement, the Company reserves the right to refuse or limit the withdrawal of rewards. This means you could lose part or all of your reward (commission, earnings). The Company will inform you of such a decision via email.

7.13 The Company may offer a reselling program for its Services. In such cases, the rules of this section will apply mutatis mutandis to the reselling activity. By participating in reselling, you acknowledge that reselling is a separate activity from the Affiliate Program, and you will not receive rewards as described in Clause 7.7. To participate, you must purchase a significant amount of Services and resell them at your own risk. Further information is available at https://www.rapidproxy.io/. The Company is not obligated to always offer Services for reselling and may change or end this offer at its sole discretion.

7.14 If you experience issues with the "Affiliate" section, such as affiliate materials not being generated or defects with the materials, or if you cannot withdraw your rewards, contact the Company via the popup chat box in the System or by sending an email to contact@rapidproxy.io.

8. Third Party and Other Disclaimers

8.1 The Company, at its sole discretion, may use or provide access to third-party services for purposes such as payment processing, user registration, and other related functions. The Client acknowledges and understands that, in order to ensure proper use of the System and provision of Services, the Client’s data may be shared with these third-party service providers. A list of the main service providers contracted by the Company can be found in the Privacy Policy.

8.2 The use of third-party services is governed by the terms of service of the respective third parties. The Client acknowledges and agrees that the Company is not responsible for the provision of such services, nor for the processing of data performed by these third parties. Any disputes arising from the use of third-party services must be resolved directly between the Client and the third-party service provider.

8.3 Any links on the System that lead to third-party websites are provided for your convenience. By accessing these links, you will leave the System. The Company does not endorse or make any representations about these third-party websites and is not responsible for the accuracy, reliability, or content of the information, data, opinions, advice, or statements made on these websites.

8.4 Information on the System, including content found in the Blog section at https://www.rapidproxy.io/blog/, is not guaranteed to be accurate, current, or complete. The System may contain technical inaccuracies or typographical errors. Therefore, you should verify the accuracy and completeness of any posted information before making any decisions related to the Services if you have any doubts.

9. Indemnification

9.1 The Client agrees to defend, indemnify, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, and agents from and against any and all third-party claims, demands, and liabilities, including reasonable attorney’s fees, arising from or in connection with: (i) any breach of the Client’s representations and warranties under this Agreement; or (ii) the Client’s failure to comply with any applicable laws, rules, or regulations under this Agreement, except where such violation is caused by the Company’s failure to comply with its obligations.

9.2 The Client may, from time to time, provide suggestions or feedback to the Company. All such suggestions are given entirely voluntarily. The Client acknowledges and agrees that any suggestions, even if marked as confidential by the Client, do not create any confidentiality obligations for the Company unless a separate written agreement is made. Furthermore, unless otherwise specified in this Agreement or a subsequent written agreement, the Company shall have the right to use, disclose, reproduce, license, or distribute the suggestions provided by the Client in any way, without any obligation or restriction, including intellectual property rights. To clarify, the Client agrees that the Company has a royalty-free, worldwide, transferable, sublicensable, irrevocable, and perpetual license to use or incorporate any suggestions, enhancement requests, recommendations, or other feedback provided by the Client relating to the Services/System.

9.3 The System and Services are provided "as is," and you use them at your own risk. You expressly acknowledge and agree that, except as provided in this Agreement, no representations or warranties have been made by the Company to the Client regarding the System/Services. Any statements made by the Company outside of this Agreement are not material and were not relied upon by the Client.

9.4 You, as the Client, are solely responsible for ensuring that you are able to use the Services and access the System. This includes ensuring compatibility with the necessary hardware, software, or other technical requirements (such as mobile data or internet connection). If you are unable to access the System or use the Services due to technical incompatibility, you may consult the Blog section of the System or contact the Company via email at contact@rapidproxy.io. However, the Company is not obligated to provide a solution, advice, or instructions regarding technical compatibility.

10. Termination of the Agreement

10.1 The Company may terminate or suspend your Account and the provision of Services in accordance with the terms outlined in this Agreement. Without limiting other provisions of this Agreement, the Company emphasizes that any breach of the Agreement or other applicable Company policies may result in suspension or deactivation of your Account, as well as termination of this Agreement. In the event of a breach, you will not be entitled to receive any refunds or rewards. You are encouraged to carefully review the rules in sections 3, 6, and 10 before using the System/Services.

10.2 Either Party has the right to terminate this Agreement by terminating the Account. If the Account is terminated due to a violation of this Agreement, the Client will not be entitled to any refunds or rewards upon termination.

10.3 Upon termination, your right to use the Services will immediately cease. Termination of the Agreement does not absolve the Client’s obligation to pay for the Services in full.

10.4 In the event of a material breach of the Agreement, the Company may, at its discretion, notify the relevant law enforcement authorities regarding the violation (including, but not limited to, the details of the violation and the Client's personal data) and impose a lifetime ban on the Client’s use of the Services. If a lifetime ban is enforced, your credentials (such as your name, surname, IP address, and email address) may be blocked from accessing the System/Services.

10.5 If you wish to terminate the Agreement, you can do so by following these steps in the “Settings” section while logged into your Account:

10.5.1 Select the option “Delete account” to terminate your Account, with no possibility of account renewal.

11. Governing Law and Sanctions

11.1 The laws of United Kingdom shall govern this Agreement and your use of the Services. Your use of the System may also be subject to local, state, national, or international laws.

11.2 If you have any concerns or disputes regarding the Services/System, you agree to first attempt to resolve the dispute informally by contacting the Company via email at contact@rapidproxy.io.

11.3 The Company explicitly prohibits and rejects the use of its Services for any illicit activity, including money laundering, terrorist financing, or violations of trade sanctions, in compliance with the laws, regulations, and norms of various jurisdictions.

11.4 The System and Services are designed to be globally distributed and used, due to the global nature of the IT sector. As a result, the use of the System and Services may be subject to inclusion on sanction lists.

11.5 Each party must comply with all applicable anti-corruption, anti-money laundering, economic and trade sanctions, export controls, and other international trade laws, regulations, and governmental orders that apply directly or indirectly to the Services/System.

11.6 By using the System/Services, you warrant that you are not listed on any government prohibited, denied, unverified-party, sanctions, debarment, or exclusion list, or any export-controlled restricted party list (the “Sanctions Lists”).

11.7 If you are placed on any Sanctions List, you must immediately discontinue your use of the Services/System. Failure to do so may result in the suspension or termination of your Account.

11.8 The Company reserves the right to restrict access to its Services in certain jurisdictions or territories. The Company may block access to the System/Services from those locations.

11.9 Persons located in or residents of prohibited jurisdictions are not permitted to use the Services. For clarity, the restrictions on Services related to prohibited jurisdictions apply equally to citizens or residents of other nations when located in those prohibited jurisdictions. Any attempt to circumvent these usage restrictions will be considered a breach of the Agreement.

12. Miscellaneous

12.1 The Company and the Client consent to communication in the English language. Any other languages may be used for convenience. Any notices or communications must be in English. The English version of this Agreement will be the prevailing version over any translated versions. 12.2 Any updates to this Agreement will take effect when published on the System, as indicated in Clause 1. By using the Services, you agree to be bound by the updated version of the Agreement.

12.3 You are encouraged to contact us through the means indicated in this Agreement. Sending an email to contact@rapidproxy.io will be considered the primary means of communication.

12.4 The Company will respond to your inquiries within 30 days, with the possibility of extending this period by two 30-day extensions.

13. Contact Information

The website is owned and operated by RAPID TERMINAL UK NETWORK LIMITED. We are registered in the United Kingdom, and our registered office is located at Churchill House 142-146 Old Street London United Kingdom EC1V 9BW. Please contact us via email at contact@rapidproxy.io.

For inquiries regarding your data privacy, please reach out to us via email at contact@rapidproxy.io.

We value the trust you place in us by using this website and our services. Privacy and data security are of utmost importance to us, and we encourage you to use the assigned email address for privacy-related matters — contact@rapidproxy.io — especially when your message contains private or sensitive information.