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Privacy Policy

Personal Data Processing When You Register for Our Services

When signing up for the Rapidproxy dashboard, you will be required to provide your username and email address, which are necessary for creating your account. We also collect information about your intended use of proxies to tailor our services and improve our offerings. Without this information, creating a Rapidproxy account is not possible.

Our payment service provider may request additional information when processing your payments, such as location data for VAT purposes. For details on how our payment service provider handles your data, please refer to their privacy policy, available upon request.

Personal Data Processing When You Contact Us

You can contact us through various channels: email, online contact forms, live chat, or social media. We process your personal data during these interactions to respond to and manage your inquiries. By contacting us, you consent to the processing of your personal data, with the legal basis being your consent.

Personal Data Processing for Marketing Purposes

Rapidproxy may use your personal data to send you marketing offers related to our services. You will receive information if you provide your contact details via our website's contact form. By submitting your information, you consent to be contacted for these purposes.

Where permitted by law, we may contact you without separate consent under our legitimate interests in promoting our services. You can opt out of marketing communications anytime by clicking the unsubscribe link in our emails or contacting us at [email protected].

Data Retention

We retain your personal data for up to 2 years from our last contact or your last login. Data may be retained longer if needed for legal defense, rights enforcement, or compliance purposes.

Data Sharing

Rapidproxy uses service providers (data processors) to handle your personal data, including CRM software providers, email services, live chat support, and others necessary for our operations. We do not share your data with third parties outside of these service providers.

Our data processors are primarily based in the European Economic Area (EEA) and the US. For US-based providers, they adhere to the EU-US Privacy Shield Framework or EU standard contractual clauses.

Your Privacy Rights

You have several rights regarding your personal data:

  • Access and obtain information about your data.
  • Correct inaccuracies in your data.
  • Request deletion or restriction of your data where legally justified.
  • Request data portability where applicable by law.
  • Withdraw consent for processing based on consent.
  • Object to processing based on legitimate interests.
  • File a complaint with a data protection authority if you believe your data is unlawfully processed.

To exercise these rights, contact us at [email protected].

Data Processing When You Visit Our Website

When visiting our website, we seek your consent to collect specific personal data using cookies and similar technologies.

Essential Cookies: Necessary for essential site functions.

Analytics Cookies: Collect data to enhance website performance.

Advertising Cookies: Support ad delivery and performance tracking.